Terms & Conditions
For purchasers of spares from our website.
Terms and Conditions for online purchasing from perrinandrowe.co.uk
In these conditions the following words have the following meanings
“You" shall mean the person seeking to purchase the Goods from us
“We” and "Us" shall mean TCL Manufacturing Limited, trading as Perrin & Rowe, Unit 1, Gateway XIII, Ferry Lane, Rainham, Essex, RM13 9JY
"The Contract" shall mean any contract for the sale of Goods made between us and you.
"The Goods" shall mean the products to be sold by us.
1. Order price and acceptance
1.1 The total cost of your order will be the price of the Goods plus any applicable delivery charge. This will be stipulated at the time when you place your order. All prices stipulated are inclusive of VAT.
1.2 All orders are accepted when the Goods are despatched and not before. Any email or other acknowledgement of your order is merely to report that your request has been received and does not constitute acceptance of your order. The fact that you may have made payment does not constitute acceptance of your order.
1.3 We may decline to accept an order from you for any reason. As examples only, we may decline to accept an order from you if the Goods are no longer available or if there has been a pricing error by us on the website. A contract only comes into existence between us and you when the Goods are despatched.
1.4 We reserve the right to make adjustments to the price payable in the event of any increase in VAT or other taxes/duties and/or if due to an error or omission the price published on our website (irrespective of whether your order has been acknowledged by email or you have made payment). In the event that any adjustment to the price is made by us, we will give you the opportunity to cancel the order and will return any money already paid by you if you opt to cancel because of an adjustment made by us to the price.
2.1 You have the right to cancel the Contract any time up to 14 days after receipt of delivery of the Goods without giving any reason.
2.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). Notifications by email must be sent to email@example.com. Notifications by post must be sent to Perrin & Rowe, Unit 1, Gateway XIII, Ferry Lane, Rainham, Essex, RM13 9JY. Please include your order number to avoid delay.
2.3 If you cancel the Contract and the Goods have already been despatched, you must return the Goods to us at your own expense and risk and in saleable condition in the original packaging, to the following address: Perrin & Rowe, Unit 1, Gateway XIII, Ferry Lane, Rainham, Essex, RM13 9JY. You have a legal duty to return the Goods to us within 14 days of you notifying us of cancellation.
2.4 On receipt of the Goods we will refund the cost of the Goods and any outward bound delivery costs paid using the original payment method.
2.5. If the Goods, after return, show signs of use or of installation having been attempted or of handling beyond what is reasonably necessary simply to inspect and assess the goods, then we have the right to deduct money to reflect any diminishing in value of the Goods up to the total amount you paid originally for the Goods. You are only liable for any diminished value of the goods resulting from handling of the Goods.
2.6 If the Goods have not yet been dispatched, we will cancel your order and refund the cost of the Goods by the original payment method immediately.
2.7 We will make any reimbursement without undue delay and not later than 14 days after the day we receive back from you any Goods supplied, or if no Goods were supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
2.8 Any Goods that you return to us are returned at your own risk. We strongly advise you to take care when returning Goods to us by ensuring that the Goods are correctly addressed, appropriately packed, and delivered by a reputable carrier that can provide proof of delivery. Unless you are returning Goods to us because they are faulty or incorrect, you must bear the cost of returning the Goods.
3. Description of Goods
3.1 Perrin & Rowe operates a programme of continuous product design, development and improvement. As such, we reserve the right to change and update products and information without notice. Whilst we have made every attempt throughout this website to use content that is faithful to product form, specifications and finish, variations resulting from product updates, photographic lighting, screen reproduction cannot be avoided. If you do notice anything unexpected, please let us know so we can remedy the situation as soon as possible. We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the website are correct at the time when the relevant information was entered onto the system. Although we endeavour to keep information shown on the website as up-to-date as reasonably possible, the information appearing on the website at any particular time may not always reflect the position exactly when you place an order.
4.1 You are responsible for ensuring that all Goods are paid for in full. Payment may be made on our website by debit card or credit card.
4.2 Goods will not be despatched to you until you have made payment in full to include payment for the price of the Goods plus any charges for VAT, carriage and insurance.
5.1 Any indication given by us as to the date for delivery of goods is given as an estimate only. No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
5.2 Goods are subject to availability. Delivery schedules cannot be guaranteed and any dates for delivery of Goods we indicate are approximate only. Buyers are advised to only commit to an installation schedule once the Goods have been received and checked. We shall not be liable for any costs or other losses incurred by you, your agents or any other third party due to an installation schedule committed to by you prior to the Goods being received and checked.
5.3 We shall have no liability whatsoever for any failure to perform, or any delay in the performance of any of our obligations under the Contract arising wholly or in part by reason of any factor beyond our direct control.
5.4 If the order contains multiple items, we shall be entitled to make partial deliveries. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply
5.5 Signature of any note by you or your agent, employee or representative shall be conclusive proof of delivery.
5.6 You must within 3 days of delivery inspect the Goods and advise us of any damage for our investigation. Similarly, if there any items missing, you must confirm quantities of Goods supplied within 3 days of delivery. Subsequent claims for shortages or damage will not be accepted.
5.7 Risk of loss or damage to the Goods passes to you at the time of delivery including in the case of Goods which you have requested us to leave unattended at your requested delivery address because you are unable to take receipt of Goods and sign for the Goods
6. Proper Law and Notices
All Contracts made between you and us shall be governed by English Law and shall be subject to the jurisdiction of the English Courts. Any notice required to be given in writing under the Contract shall be given by first class post (in the case of notices to us, to the address shown at Clause 2.3 above)
7. Use of our Website
7.1 Access to and use of our website is entirely at your own risk. The website is provided to you for your personal use subject to these terms and conditions. By using the Website you agree to be bound by these terms and conditions which we may update and revise from time to time subject to any such changes being notified to you when you log on to and access the Website. If you do not wish to accept such changes, you should not continue to use or access the Website.
7.2 We take all reasonable steps to ensure that the website is available 24 hours a day 365 days per year. However websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if his website is unavailable at any time.
7.3 You are permitted to use our website for your own purposes and to print and download material from this website provided you do not modify any content without our consent. Material on this website must not be republished online or off-line without our permission.
7.4 Any links to third-party websites located on this website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third party websites or their content.
7.5 If you would like to link to this website, you may do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
8.1 To register on our website you must be over 18 years of age and you must you ensure that the details provided by you on registration or at any time thereafter are correct and complete. Please inform us of any changes to the information you have provided when registering by updating your details in order to facilitate effective communication with you. You warrant that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
8.2 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. You may cancel your registration at any time in writing.
9 Password and Security and Confidentiality
9.1 When you register to use our website you will be asked to create a password which in order to prevent fraud you must keep confidential and not disclose or share. If you know or suspect someone else knows your password you must notify us immediately by email. If we have reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change the password or suspend your account
9.2 We will treat all your personal information as confidential. We will keep it securely and will fully comply with all applicable UK data protection and consumer legislation.
10 Intellectual Property
The content of our website is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display the content of the Website on a screen, store such content in electronic form on disk but not on a server or network storage device, or print one copy for your own personal use provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, or use for commercial purposes any of the materials or content of the Website without prior written permission from the Company
11 Our Liability
Our website may provide content from other sites or resources and while we try to ensure that material included is correct, reputable and of high quality, we do not make any warranties in relation to that content. If we are informed of any inaccuracies in the material, we will attempt to correct the same as soon as reasonably possible. If we are in breach of these Terms and Conditions, we will only be responsible for any losses suffered as a result and to the extent that they are foreseeable consequences to both you and us at the time you use the Website and will not include any business losses such as lost data, lost profits or business interruption
12 Other Limitations on our liability
12.1 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods. This does not affect your statutory rights as a consumer, nor does it affect your Statutory Cancellation Rights.
12.2 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees
12.3 We shall not be liable to you in contract, tort (including without limitation, negligence) or for pre-contract or other representations (other than fraudulent or negligent misrepresentations) for (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); (b) any loss of goodwill or reputation; (c) any special or indirect losses; - whether these are suffered by you, your agent or by any third party and which arise out of our contract with you for the sale of the Goods.
If any of these terms and conditions is invalid, illegal or unenforceable (including any provision in which we exclude liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
It is important you that you read these terms and conditions. Before proceeding with and confirming your order, please signify that you have read and that you accept these Terms and Conditions by ticking the checkbox.