Product Support


Even taps need some TLC.
If you find your product isn't quite itself, browse our frequently asked questions which may be able to help

Care and Maintenance

We understand you want to keep your Perrin & Rowe product at its best, which is why we've put together this handy guide to advise you on how to care for your fittings.

FAQs

Should you have any concerns or queries about your Perrin & Rowe brassware or chinaware, we understand you want to speak to the experts. We operate a dedicated aftersales and technical advisory service, so if you have a question, just ask us.
Customer Services & Technical Support:

Email: customerservices@perrinandrowe.co.uk
Tel: +44 (0) 1708 526 361
We are available Monday - Friday, 8.30am - 5pm. We are closed on Bank Holidays.

1. I'm having some trouble with my hot tap, what should I do?

If you find something is not right with your hot tap such as the water not being hot, the water runs on, there is a reduction in flow or there is spitting or dripping, download our troubleshooting guide below to see if this remedies the issue. If these recommendations don't resolve the problem, our customer services team would be happy to help. You can contact them on 01708 526 361 or customerservices@perrinandrowe.co.uk.

Perrin & Rowe Hot Tap Troubleshooting Guide

2. How do I replace my instant hot tap filter?

The filter cartridge in your instant hot tap system needs to be changed every six months. This is to ensure your system works at its optimum performance, and to also maintain your warranty. Download the guide below for step-by-step instructions on how to change your cartridge.

Perrin & Rowe Instant Hot Tap Filter Replacement Guide

3. How do I replace my instant hot tap valve?

If you need to change the valve on the lever handle of your instant hot tap, we've put together a handy guide which will explain how to do this step-by-step. Download the instructions below.

Perrin & Rowe Instant Hot Tap Valve Replacement Guide

4. How do I replace my instant hot tap tank?

If you have a received a replacement tank, follow these instructions on how to uninstall your current one and install your new one.

Perrin & Rowe Replacement Hot Tank Guide

1. I'm having some problems with the side rinse on my tap, what should I do?

If you find something is not right with your side rinse such as no or low flow, if the button sticks or if it drips, download our troubleshooting guide below to see if this rectifies the issue. If these recommendations don't resolve the problem, our customer services team would be happy to help. You can contact them on 01708 526 361 or customerservices@perrinandrowe.co.uk.

Perrin & Rowe Side Rinse Troubleshooting Guide

How to change a valve on your 4460 Phoenician Mixer or 4360 Phoenician Mixer with Rinse